Customer understands that by signing this agreement they are authorizing Chapel Hill Home Solutions (“CHHS”) to perform work on the property described above and agree to pay the total contract amount, including any approved additional work orders (“AWO”), according to the payment terms outlined herein.

If Customer elects not to move forward with the project after a deposit has been collected but before work has begun, CHHS will refund the deposit minus either $150 or 10% of the deposit amount, whichever is greater, to cover administrative costs, scheduling, and project preparation.

Once work has begun, deposits and payments made are non-refundable unless otherwise agreed to in writing by both parties.

CHHS does not provide any warranty, guarantee, or liability coverage for customer-supplied materials, fixtures, appliances, or products. Any labor associated with defective, delayed, damaged, or incorrect customer-provided materials may result in additional charges.

CHHS provides a one (1) year workmanship warranty on labor and contractor-supplied materials beginning on the date of substantial completion. This warranty does not cover abuse, neglect, normal wear and tear, acts of God, foundation movement, moisture intrusion unrelated to CHHS workmanship, manufacturer defects, or issues caused by pre-existing conditions.

Any additional work requested by Customer, or work determined necessary to properly complete the project, will be discussed with Customer and documented as an Additional Work Order (“AWO”) prior to completion whenever reasonably possible. Approval of additional work may be documented in writing, by text message, email, invoice approval, or signed work order.

If concealed or unforeseen conditions are discovered during construction, including but not limited to water damage, mold, termite damage, structural deficiencies, outdated wiring, plumbing defects, or code violations, CHHS reserves the right to pause work and submit an AWO for additional labor and materials required to properly complete the project.

Either party may terminate this agreement with written notice if disputes arise that cannot reasonably be resolved. Customer agrees to pay for all work completed, materials purchased, and obligations incurred up to the date of termination. Any unpaid balances shall remain due within fourteen (14) days of termination.

Late payments may be subject to a service charge of 1.5% per month (18% annually) or the maximum rate permitted by Tennessee law. Customer agrees to pay all reasonable collection costs, attorney fees, and lien filing costs incurred by CHHS in collecting unpaid balances.

Payments made through Cash App, Venmo, or other third-party electronic payment platforms may incur an additional processing fee of 2%.